We are committed to continuously improving how we serve our customers. If you have feedback on our services, ideas for improvement, or experiences you’d like to share, I encourage you to reach out—your input directly shapes how we evolve.

Ian Glen

Vice President of Customer Support and Services

+1 310 765 3639

Contact Ian


Our Customer Support & Services organization delivers continuous engagement across the lifecycle of our solutions—from onboarding, training, documentation, technical support, and ongoing service. With deep product expertise and a customer-first approach, we partner with our customers to get the answers that they need, resolve issues quickly, and operate with greater confidence​.”

Reuben Martinez

Director, Customer Support

+1 310 765 3659

Contact Reuben


Find Your Representative

Showing 23 of 23 representatives

Canice Chan

Lead Product Support Engineer

Worldwide

Los Angeles, CA

Contact Canice

Jacqueline Choo

Services Manager

APAC and China

Kuala Lumpur, Malaysia

Contact Jacqueline

Alvin Sri Dar

Services Engineer

APAC and China

Kuala Lumpur, Malaysia

Contact Alvin

Guillermo Guevara

Field Service Support Engineer

EMEA

Seville, Spain

Contact Guillermo

Suhani Kumari

Applications Support Engineer

EMEA

London, UK

Contact Suhani

Arturo Lazaro

Lead Product Support Engineer

Worldwide

Los Angeles, CA

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Tanguy Letourmy

Support Engineer

EMEA

Toulouse, France

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Ruijing Luo

Support Engineer

APAC and China

Singapore, Singapore

Contact Ruijing

Mark McLaughlin

Field Service Engineer

EMEA

Cumbernauld, Scotland

Contact Mark

Jessica Ortiz

Lead Product Support Engineer

Worldwide

Los Angeles, CA

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Andy Poon

Service Engineer

EMEA

London, UK

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Eric Remond

Lead Product Support Engineer

Worldwide

Blagnac, France

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Vadim Rusu

Service Engineer

Americas

Dallas, TX

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Tacko Sakho

Regional Manager
Customer Support

Americas

Los Angeles, CA

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Graeme Sanderson

Regional Manager
Customer Support

EMEA

Glasgow, Scotland

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Matthew Stanley

Senior Services Engineer

EMEA

London, UK

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Brian Swope

Global Services Manager

Worldwide

Los Angeles, CA

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Dijon Tan

Support Engineer

Worldwide

Singapore, Singapore

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Cameron Taylor

Support Engineer

EMEA

Glasgow, Scotland

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Jorge Valdez

Regional Manager
Customer Support — Latin America

Americas

Los Angeles, CA

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Calvin Vinh

Service Engineer

Worldwide

North America

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Marc Wong

Sr. Regional Manager
Customer Support

APAC and China

Changi, Singapore

Contact Marc

ZZ Yuan

Support Engineer

APAC and China

Guangzhou, China

Contact ZZ